Grievance cell

I normally do not post forwards that I receive…but this one seems worthy of public circulation..

Government of India has an online Grievance forum at

Can you imagine this is happening in INDIA? The govt. wants people to use this tool to highlight the problems they faced while dealing with Government officials or departments like Passport Office, Electricity board, BSNL/MTNL, Railways etc.

I know many people will say that these things don’t work in India, but this actually works as one of our colleague in CSC found. The guy I’m talking about lives in Faridabad. Couple of months back, the Faridabad Municipal Corporation laid new roads in his area and the residents were very happy about it. But 2 weeks later, BSNL dug up the newly laid roads to install new cables which annoyed all the residents including this guy. But it was only this guy! Who used the above listed grievance forum to highlight his concern. And to his surprise, BSNL and Municipal Corporation of Faridabad were served a show because notice and the guy received a copy of the notice in one week. Government has asked the MC and BSNL about the goof up as it’s clear that both the government departments were not in sync at all.

So use this grievance forum and educate others who don’t know about this facility. This way we can at least raise our concerns instead of just talking about the ‘ System ‘ in India.


4 Responses

  1. Why have you pasted it twice?
    I dont know how far it’ll be working that way, the greviance cell that is. All is well until it goes well.
    I do sound pessimistic. 😦 I blame it on work load and my dis-interest in it.

    Whoops thanks for pointing that out! Yeah even I don’t think it will work too great but at least it is a step in the right direction??

  2. It sounds just like lead india deal. Nobody cares what happens to the contestants or the country after someone wins the campaign. It just fetches moolah for some.

    Was Lead India a government thing? Wasnt that a TOI initiative…this is a government site.

  3. I try to leave some blogs I read off my feed reader, so I have places to browse when I’m exhausted my feed. Yours was one of them πŸ™‚
    and now I want to share this post, and here I am putting you on Google reader.

    You’re all so awesome you make life difficult for me!

    πŸ˜€ I know what you mean…I think I now need to visit a blog deaddiction center!

  4. Yeah Lead India was a TOI initiative, but it was supposed to choose a leader for us right? It was just an analogy. But I guess you get the point.
    We can just hope it works well.

    Yep I know what your saying..

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